Associate, Production Support Engineer

About the Role

Responsibilities

• Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
• Work on automation projects to minimize manual effort and enhance the effectiveness of production support
• Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations
• Debug and troubleshoot complex applications written in Java and Python
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
• Coordinate with global counterparts to ensure seamless follow-the-sun support
• Document and maintain support procedures, runbooks, and knowledge base articles

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 4+ years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment
• Detail-oriented mindset with a focus on accuracy and quality
• Excellent verbal and written communication skills
• Ability to build and maintain strong client relationships and provide outstanding customer service

Ready to apply?

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