Client Delivery, Team Lead - AVP
iCapital
📍 Stamford, Connecticut, United StatesSeniorFull-timeExecutiveUnited States
💰 $85K - $125K
client deliveryteam leadershipaccount managementservice qualityteam coachingfinancial servicesalternative assets
Posted July 8, 2026 · Closes July 27, 2026
About the Role
iCapital is hiring a Client Delivery, Team Lead - AVP, based in Stamford, Connecticut, United States. This individual is responsible for coaching their team through complex client issues, overseeing special projects, and ensuring that team members can deliver high quality, best in class service to our clients on a consistent basis.
Responsibilities
- Coach and mentor direct reports through complex client delivery issues and escalations
- Oversee special projects and ensure timely, high-quality completion
- Ensure consistent delivery of best-in-class service across the team
- Establish and communicate client management best practices
- Monitor team performance and provide constructive feedback
Requirements
- Direct team management experience
- Proven track record in client delivery or account management
- Strong coaching and mentoring capabilities
- Experience handling complex client issues
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