Platform Support - Analyst
iCapital
📍 Salt Lake City, Utah, United StatesEntry LevelFull-timeOperationsUnited States
💰 $60K - $70K
customer supportplatform troubleshootingfintechalternative investmentsuser experienceticket managementclient relations
Posted July 8, 2026 · Closes July 27, 2026
About the Role
iCapital is seeking a Platform Support Analyst to provide technical support to financial advisors and individual investors using their investment platform. The role focuses on troubleshooting platform issues, resolving client problems, and ensuring a best-in-class user experience for a rapidly growing client base.
Responsibilities
- Provide technical support to financial advisors and individual investors on the iCapital investment platform
- Troubleshoot platform issues and identify root causes of user problems
- Resolve client problems in a timely manner to maintain satisfaction
- Ensure optimal user experience for a growing client base
- Document and escalate complex issues to development and product teams
Requirements
- Technical support or customer service experience
- Ability to troubleshoot software platform issues
- Strong communication skills
- Understanding of financial services platforms preferred
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